TCPA Notice | Telgrow

Effective October 7, 2026

About this notice

This notice explains how Telgrow, LLC (“Telgrow,” “we,” “us” or “our”) contacts people and handles opt-outs under the Telephone Consumer Protection Act (TCPA), the Federal Communications Commission’s (FCC) rules under it, the Federal Trade Commission’s Telemarketing Sales Rule (TSR) and related state laws. It has three parts:

how Telgrow itself calls and texts people who request a demo, prospects and customers;
how to stop calls and texts; and
what our customers must do when they use the Telgrow platform (the “Platform”) to call or text people.

This notice summarizes federal rules as of its effective date. Laws change and vary by state, and this notice is not legal advice.

How Telgrow contacts you

If you agreed to calls and texts

Our demo form has an optional, unticked box. It currently reads: “I agree to receive calls and texts about my demo from Telgrow at the number provided, including calls made with automated dialing technology, prerecorded messages or an AI voice. Consent is not a condition of purchase. Message and data rates may apply. I can opt out at any time by replying STOP or telling the caller.”

If you tick the box, we store that exact wording and the time you agreed with your request. We use this consent only to call and text you about your demo, and we may use automated dialing, prerecorded messages or an AI voice to do so. Any prerecorded or AI voice call from Telgrow identifies Telgrow at the start of the call and gives a phone number you can use to opt out. Message and data rates may apply.

If you did not agree

If you do not tick the box, or do not give us a phone number, we contact you by email and, if you gave us a number, by calls placed manually by a member of our team. We will not text you, and we will not call you using automated dialing, a prerecorded message or an AI voice.

We contact prospects and customers the same way. We only use texts, automated dialing, prerecorded messages or an AI voice when the person has given us the prior consent the law requires, such as the consent given on our demo form.

You never have to agree to texts, or to automated, prerecorded or AI voice calls, to book a demo or buy anything from Telgrow.

How to stop calls and texts from Telgrow

You can withdraw your consent, or ask us not to call you, at any time and in any reasonable way, including by:

replying STOP to any text from us (QUIT, END, REVOKE, OPT OUT, CANCEL and UNSUBSCRIBE also work);
telling the caller, whether you are speaking with a person or an AI agent, or using the opt-out option offered during an automated call; or
emailing privacy@telgrow.ai with the phone number you want us to stop calling.

We honor these requests within 10 business days after we receive them, as the FCC’s rules require. If you opt out by replying to one of our texts, we may send one reply confirming it. Opting out of calls and texts does not unsubscribe you from emails; use the unsubscribe link in any marketing email for that.

Our Do Not Call list

Telgrow keeps an internal Do Not Call list. When you ask us not to call or text you, we record your request and your phone number, honor the request within 10 business days, and keep it for at least 5 years.

Calls from businesses that use Telgrow

When a business uses Telgrow to call you, that business decides whom to call and is responsible for having your consent and following the law.

To stop those calls, tell the caller you do not want to be called again, reply STOP to the business’s text, or contact the business directly. You can also email privacy@telgrow.ai with the number that called you, the number that was called and the date and time of the call. We may help route your request to the business involved, and we may review the call under our Acceptable Use Policy.

Customers are responsible for their calls

The rest of this notice is for Telgrow customers. When you use the Platform to call or text people, you are responsible for your campaigns: whom you call, the consent you rely on, and following the TCPA, the TSR, state telemarketing laws and every other law that applies. Where Telgrow places calls or runs AI agents for you, your customer agreement sets out each party’s role. Your customer agreement and our Acceptable Use Policy apply to every campaign you run.

Telgrow does not give legal advice. Before you start calling, and whenever the rules change, get advice from your own lawyer about the laws that apply to your industry, your states and your call types.

Under the FCC’s rules, telemarketing calls and texts to wireless numbers that use an automatic telephone dialing system or an artificial or prerecorded voice require the called person’s prior express written consent. So do telemarketing calls to residential lines that use an artificial or prerecorded voice.

AI voices count as artificial voices

In a February 2024 Declaratory Ruling (FCC 24-17), the FCC confirmed that the TCPA’s rules on “artificial or prerecorded voice” calls cover AI technologies that generate human voices. Calls that use the Platform’s AI voice agents, including the AI Closer, need the same consent as prerecorded calls and must follow the same identification and opt-out rules. This includes a telemarketing call where an AI voice agent speaks to the person who answers, for example to qualify them before a transfer: that call uses an artificial voice and needs prior express written consent.

Prior express written consent is a written agreement, signed by the person called (an electronic signature can count), that clearly authorizes the seller to deliver telemarketing calls using automated technology or an artificial or prerecorded voice to a specific phone number. It must clearly and conspicuously tell the person that they are authorizing those calls and that they do not have to agree as a condition of buying anything.

Consent collected by a lead generator must clearly authorize your business as the seller. The FCC adopted a stricter “one-to-one consent” rule in 2023, but a federal appeals court vacated it in January 2025 before it took effect, so it is not in force. State laws may still set their own consent requirements.

People can withdraw consent in any reasonable way. Under the FCC’s current rules, an opt-out made through an automated key-press or voice option on a call, by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL or UNSUBSCRIBE to a text, or through a website or phone number you designate for opt-outs is always a valid revocation. You must honor revocations within a reasonable time, and no later than 10 business days after you receive them. On September 30, 2026, the FCC adopted an order (FCC 26-67) that changes these revocation rules. Its changes take effect 30 days after the order is published in the Federal Register, and they had not taken effect on the date of this notice. Check the current rule before relying on this summary.

Keep your records

Keep a complete record of every consent, including who gave it, when, how, the exact wording and the number it covers. The TSR generally requires sellers and telemarketers to keep consent records and other telemarketing records for 5 years. Telgrow’s consent timestamps and audit trail can help you keep these records, but they do not replace your own record keeping.

Do Not Call lists and opt-outs

National Do Not Call Registry. Telephone solicitations to residential subscribers, including wireless numbers, whose numbers are on the National Do Not Call Registry are prohibited unless an exemption applies, such as the person’s signed written permission or an established business relationship. The FCC’s safe harbor requires, among other things, that you use a version of the registry obtained no more than 31 days before each call.
Registry access fee. Under the TSR (16 CFR 310.8), a seller must pay any annual fee that applies for access to the registry’s numbers in an area code before calling numbers in that area code (the first five area codes are free). This does not apply if the seller calls only people who gave signed written permission or with whom it has an established business relationship, and does not access the registry for any other purpose. Sellers may not share the cost of registry access with anyone else, including a service provider.
State Do Not Call lists. Some states keep their own lists and set their own rules.
Your internal list. You must have a written Do Not Call policy, train the people who call for you, record each request not to be called when it is made, honor it within a reasonable time of no more than 10 business days, and keep honoring it for 5 years.
Opt-out mechanisms. Prerecorded and artificial voice telemarketing calls must offer an automated key-press or voice opt-out, with brief instructions, within 2 seconds of the identification message. If the message is left on voicemail, it must include a toll-free number that connects to the automated opt-out.

Calling hours, identification and caller ID

Calling hours. Federal rules prohibit telephone solicitations to residential subscribers before 8 a.m. or after 9 p.m. in the called person’s local time. Some states set narrower hours, limit calls on certain days, or limit how often you may call the same person.
Identification on live calls. Give the name of the person calling, the name of the business on whose behalf the call is made, and a phone number or address where that business can be reached. Under the TSR, sales calls must also promptly disclose the seller’s identity, that the purpose of the call is to sell something, and what is being sold.
Identification on prerecorded and AI voice calls. State the name of the business responsible for the call at the start of the message, using the name it is registered under, and give a phone number where people can ask not to be called.
Caller ID. The TSR requires telemarketers to transmit a caller ID number and, when the carrier makes it available, a name. You may show the seller’s name and a customer service number answered during regular business hours. Never transmit misleading or inaccurate caller ID.

Abandoned calls and dialer pacing

The FCC’s rules and the TSR both limit abandoned calls. A call is abandoned if a person answers and is not connected to a live sales representative within 2 seconds of finishing their greeting. To stay within the limits:

keep abandoned calls at or below 3 percent of the calls answered by a person in each calling campaign, measured over each 30-day period (or the whole campaign, if shorter);
let unanswered calls ring for at least 15 seconds or four rings before hanging up;
when no representative is available within 2 seconds, play a recorded message that says the call was for telemarketing purposes, names the seller and gives a phone number for Do Not Call requests (the FCC also requires an automated opt-out option in that message); and
keep records showing that you met these requirements.

You are responsible for making sure the dialer’s pacing keeps each of your campaigns within these limits. If you are not sure how pacing is set for a campaign, ask support@telgrow.ai before you dial.

Call recording

The Platform records calls, but you are responsible for telling people and getting any consent the law requires. Some states require the consent of every person on a call before it is recorded, and the law that applies may depend on where each person is located. Give the notices and get the consents that apply to every call you record, including calls handled by AI voice agents and calls transferred to your team.

State telemarketing laws

Many states have their own telemarketing laws, and some are stricter than federal law. Depending on the state, they may require registration or bonding before you call, set narrower calling hours or limits on call frequency, define automated calls more broadly, set their own consent and Do Not Call rules, or allow people to sue for violations. Industry rules, such as those for marketing Medicare plans, insurance and mortgages, may add further requirements. Check the laws of every state you call into.

What Telgrow’s tools do and do not do

The Platform includes tools to help you comply, such as litigator and Do Not Call scrubbing before numbers are dialed, consent timestamps, call recording and an audit trail. These tools reduce risk, but they do not guarantee compliance:

scrubbing depends on the lists and data available at the time it runs, and no list catches every risk;
a consent timestamp records what happened on a call or form, but it cannot make consent valid if it was not properly obtained;
litigator scrubbing is a risk-reduction measure, not a legal requirement or a defense; and
you remain responsible for your consent, your scripts, your calling practices and your records.

Enforcement and contact

We may pause campaigns, block numbers, or suspend or end access to the Platform for customers who break these rules, as described in our Acceptable Use Policy.

To stop calls or texts from Telgrow or from a business that uses Telgrow, or for privacy requests, email privacy@telgrow.ai. To report a suspected violation of our Acceptable Use Policy, email legal@telgrow.ai. Customers with questions about the Platform can email support@telgrow.ai. Our Privacy Policy explains how we handle the information you give us.